Samsung Note 8 Won't Download Apps Or Updates From Play Store
There are quite a few factors that could possibly impact the Play Store service. We'll run through the troubleshooting methods beginning with simple solutions down to the more than complicated ones.
- Read also: Fixes and solutions for the well-nigh mutual Play Store error codes
Spring to:
- Check if the problem is more widespread
- Check internet connectivity
- Check appointment and fourth dimension settings
- Check Google Apps
- Install latest version of Google Play Store
- Clear cache, storage on Google Play Shop
- Clear cache on Google Play Services
- Install latest version of Google Play Services
- Reset Google account(southward)
- Check interference due to disabled apps
- Disable VPN/ VPN apps
- Enable download managing director/downloads (Android nine and below)
- Drastic solutions
- Solution for rooted devices
- Uninstall updates on Google Play Store
- Perform manufactory reset
one. How to pinpoint the problem
First of all, you'll desire to make certain the problem is on your end and not a wider problem with Google. Check the Play Shop status on a service like downdetector, for example. If a lot of users are reporting a like problem, then chances are it'due south on Google'due south side, and yous'll need to wait for them to set up it.
If you lot suspect the problem is on the user end, you'll first want to restart your phone. It seems obvious, but this can be a quick solution to many bug. If your trouble repeats, then it's time to get to work.
(Delight annotation: Nosotros have split up manufactures for when you're getting a specific Google Play Shop error code or a "Google Play hallmark is required" error)
To start off, we want to check a couple of unproblematic things exterior of Google Play that might be affecting its performance.
Bank check your Internet connectedness
It may seem too simple or easy, but checking your Cyberspace connection could solve the issues you're having. Try switching from Wi-Fi to mobile data, or vice versa, and see if the problem persists. You should as well endeavour switching your phone to "airplane mode" and back once more. Finally, y'all tin restart your router to make absolutely sure y'all have a good connexion.
Check your date and time settings
Google periodically checks your smartphone's date and time for the Play Store. In case there is a discrepancy between the actual time and what is displayed on your phone, Google's servers could accept a tough time syncing with your device and crusade Google Play Shop to human activity up.
To set this issue, you lot need to go into the Settings on your Android device and follow the steps below:
- Go to Arrangement.
- Select Date & Time.
- And so, make sure to actuate the optionsSet time automatically and Set time zone automatically.
If your device is on automatic and your Google Play Store is still not working, then yous should manually prepare the date and time. You lot showtime need to turn Prepare fourth dimension automatically off. Then start past entering the date and time with as much accuracy every bit possible. If this doesn't work, don't worry, there are nonetheless many more solutions for getting your Google Play Store up and running again.
2. Bank check your Google apps
If the Play Store is frozen or glitching, strength close it by swiping it away or going to Settings > Apps > Run into all apps select the Google Play Shop, and hitting Force stop.
Then, you'll want to make sure that Google Play itself is upwardly to date and clean. This involves making sure you take the latest version of Google Play installed, especially when the Google Play Store keeps stopping. If you even so have problems, you'll desire to practise some housekeeping. This means clearing the Google Play Shop cache and, if this doesn't solve things, going further and clearing out your Play Shop information.
If there's still an result after the Play Store has been cleaned up, nosotros'll have to become a trivial deeper and clear data and enshroud on Google Play Services, as well equally make sure to install the latest version of Google Play Services. If the event persists, the next step (make sure to record your passwords, etc.) is to reset your Google account on your device.
Install the latest version of Google Play Store
It's lightheaded, just sometimes a Google Play Store update is bachelor simply won't automatically download until days after being released. If you get the APK, yous can have the newest version immediately, though. Read this article to find out how.
Clear the Google Play Store cache
In some cases, you tin get the Play Shop going once more past just clearing the cache. The cache is a storage area that temporarily holds data so it tin can be quickly retrieved without needing to be reloaded. This could solve your problem, and elimination it is easy.
- First, go in the Settings from your smartphone's dwelling screen.
- Yous should so go into your Apps or Application manager ; depending on your device.
- On stock Android, you will need to tap on Run across all apps.
- You will now see a list of apps installed on the phone. Scroll down until yous see Google Play Store and tap on information technology.
- Y'all will now see a screen that says App Info. Here, tap on the option that says Storage & cache.
- Tap on the option that says Clear cache.
- Go back and cheque if this resolves the issue. If it doesn't, echo the same procedure - but in the end, tap on the option that says Clear storage instead.
Articulate Storage on the Google Play Shop
As mentioned earlier, if the issue isn't fixed by but clearing the enshroud, yous tin try the other option called Articulate storage. The steps are identical as given in a higher place, merely this step erases quite a bit more. It sets the app back to foursquare i and gets rid of your saved information, hopefully including whatever glitchy data was causing the problem.
Remember, when yous exercise this, your files, settings, accounts, databases, and other data will exist erased. You should brand certain you take the log-in information for the business relationship as information technology will exist taken off the Google Play Shop account.
Clear information and cache on Google Play Services
If Google Play Store is the center of your Android device, then Google Play Services is its soul. Play Services is the mysterious background process that allows apps to communicate with different parts of your device, enabling them to sync, ship push notifications, and and then on. If immigration the cache and information in your Google Play Shop didn't work, then you lot may need to become into your Google Play Services and clear the information and cache at that place. Doing this is easy.
- Open up Settingsand go to Apps.
- Tap on Encounter all apps.
- Yous will now meet a listing of apps installed on the phone. Scroll down until you run into Google Play Services and tap on it.
- You volition now see a screen that says App Info. Here, tap on the pick that says Storage & cache.
- Tap on the selection that says Articulate cache.
- Go back and check if this resolves the issue.
Install the latest version of Google Play Services
Another thing that may assist is to download and install the latest version of Google Play Services and the Google Play Store. The most current version of the software is probable to be the about stable, so it'southward useful to keep it updated.
First, you demand to make sure your Google Play Shop is upwardly-to-engagement. Here's how you tin do this:
- Get into the Google Play Store app and tap on your profile picture on the summit right corner.
- Tap on Settings.
- Then tapin the Virtually pick to expand it.
- Finally, tap in the Update Play Store pick.
In case this option doesn't piece of work, read our tutorial here for a detailed caption on how to get the latest version.
Reset your Google account on your device
Nosotros're now coming to slightly more drastic solutions. If your Play Store app still isn't working, then you may demand to refresh your Google account on your Android device. This volition hateful your Google account on your unabridged phone will be reset and not just in the Google Play Store. Make certain you know the business relationship(s) and passwords before you lot get-go this. Y'all could lose the entire account if you lot're not conscientious.
To do this, remove your account, so add it over again. It's pretty simple to do.
- Go to your Settings.
- Tap Countersign & accounts.
- At present you lot need to tap the Google account you want to remove, and then tap the ⋮ icon (three dots at the top right) and tap Remove account.
- Practice this for every Google account on your device.
At present you demand to re-enter your Google account. Go back into your Settings and tap on Countersign & account again. The but thing yous should see is Add together Account. If you see an business relationship, then you forgot to remove one. Tap Add Account and follow the on-screen steps to re-add your account.
Check third party apps
The steps above should ostend whether the outcome lies with the Google Play system itself, but sometimes the trouble can originate from a unlike, related app that can be interfering with the Play Store. First, check your disabled apps, and make sure that yous enable Download Managing director. You should likewise disable your VPN if yous take ane.
Check your disabled apps
Many apps need other apps in guild to function properly. This is particularly truthful when you're dealing with system apps such as the Google Play Store. If you recently disabled an app, that could be your trouble. Luckily, this is easy to fix.
- Go into your Settings.
- Then tapApps orApplication manager.
- Expand the list borer the See all apps option.
- Expand the All apps option and select the Disabled apps option.
- If you lot see any disabled services, simply go into these and hit Enable , and meet if that helps.
Disable your VPN
Having a VPN is a peachy style to get all your favorite media outside your geographic location. You can even apply a VPN to install an app in the Play Shop of another country. Simply your VPN could be causing you problems with your Google Play Store in the region you're currently in.
If you have a VPN enabled on your Android device, yous should disable it. Go into your Settings and tap Network and cyberspace . Check if you have enabled a VPN.
In example you have installed a tertiary-party app for VPN. You will need to disable that separately.
Enable Download Manager (applicable only for older Android phones)
At that place is a adventure that the Play Store will stop working if your download director is disabled. If this is the example, the solution is uncomplicated. Note that this is no longer an selection on devices running Android 10 and above.
Go into your Settings and tap either Apps/ Application managing director (depending on your device). You should either encounter all of your apps, or you might have to choose All. From there, detect Downloads or Download manager and hitting this.
You should be able to encounter if Download manager is disabled. If it is, so you'll run into a button markedEnable. Simply tap this button to switch Download manager back on. If all yous see are buttons for Force Finish and Disable (possibly grayed-out, as seen below), so Download manager is not disabled, and you can rule this possibility out.
3. Go for the drastic solution
Now, nosotros're getting to some more technical solutions that need to exist done with care, so make sure yous've tried the above methods offset. Now, if y'all've rooted your device, then we recommend deleting the file "hosts.txt" in your system directory. If this doesn't piece of work or if you lot don't want to root your telephone, then render to the Play Store and uninstall previous updates.
Finally, equally a last resort, you can always perform a factory data reset on your smartphone. This will erase all your data, so make sure to back up first.
Delete the file "hosts.txt" (requires root)
For advanced users who have already rooted their device, open up your root-privileged file explorer of pick. Then go to your root/system directory and search for "hosts.txt" and delete the file. Note: do not touch any of the other system files!
Uninstall updates on Google Play
Mostly, when you have a problem with an app, you can just uninstall it then reinstall information technology. Well, that works for some apps, only the Google Play Store is a organization app on your Android device. What you can do instead is uninstall previous updates to the app, and this might help your problem, depending on the Android version your mobile is running. Hither's how you can practice it.
- Open up Settings.
- Tap on Apps.
- Tap on Meet all apps and scroll down to Google Play Store.
- Tap to open up it and and so tap on the three dots "⋮" on the top right corner to reveal Uninstall updates.
- Tap Uninstall updates and check if the outcome is resolved.
If your Google Play Shop is nonetheless not working, and then you need to go back and reinstall the updates. From there, caput downwards to our last solution.
Perform a factory information reset on your smartphone
If y'all're still facing issues after having tried all of the above, then you may take little choice but to do a factory reset. This is a drastic measure, and there are consequences. All of your information volition be lost. And then you should perform a complete backup beforehand. Your data will be restored when you lot log back into your Google business relationship.
Hither's how y'all tin factory reset a phone running stock Android.
- Open Settings.
- Scroll downwards and tap on Organisation.
- Tap on Reset options and then tap on Erase all data (manufactory reset) .
Did these solutions piece of work for yous? Practise you accept any other advice to get the Google Play Store working again? Let us know in the comments.
This article was comprehensively updated in November 2021. Older comments have been retained.
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